Thursday, May 2, 2024
11 a.m. to 12:15 p.m.
Ever wished you knew at the start what you know now? Come listen as seasoned lending professionals share a wealth of experience and hard-earned wisdom. Discover firsthand accounts and anecdotes that encapsulate the trials, tribulations, and triumphs faced in the dynamic world of lending. From navigating challenging borrower conversations to leveraging technology for greater efficiency, this session goes beyond theoretical concepts, offering practical, real-world advice that resonates with the heart of your role.
The narrative will weave through the fabric of the lending landscape, touching upon critical moments, pivotal decisions, and the human element that underpins successful interactions. Through relatable stories, gain insights into the nuances of communication, setting expectations, problem-solving, and managing difficult conversations.
This session isn't just about imparting knowledge; it's about igniting a spark within you—a catalyst for refining your approach, enhancing your empathy, and sharpening your skills. Expect to walk away not just with information, but with a newfound perspective that will shape and elevate your lending practice.
Don't miss this opportunity to gain a deeper understanding of the lending world and equip yourself with the tools to navigate its complexities with confidence and finesse.
Learner Outcomes:
1. Empathy and Relationship Building - Understand the significance of empathy in borrower interactions, fostering better relationships and trust that positively impact lending outcomes.
2. Improved Expectation Management - Gain insights into setting realistic expectations for borrowers, managing timelines effectively, and reducing misunderstandings throughout the lending process.
3. Adoption of Technological Tools - Be equipped with knowledge about the latest tools and technologies that streamline lending processes, enhancing efficiency and customer experience.
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