Session Description

Client Experience Roundtable: What’s Working & What’s Changing

Wednesday, June 24, 2026

3:00 p.m. to 4:00 p.m

Join us for an interactive roundtable discussion on the evolution of member experience in associations. Through peer-to-peer learning, we’ll explore what’s working, what’s changing, and how to tackle common challenges like scaling connection, balancing human interaction with technology, and redefining success. Participants will collaborate to build a crowdsourced playbook of actionable strategies and leave with fresh ideas to implement in their own organizations. Don’t miss this opportunity to network, share insights, and shape the future of member engagement!

LEARNING OUTCOMES:

1. Identify Effective Member Experience Practices
   • Participants will explore what's working and what's not in member engagement strategies, including balancing human interaction and technology, and leveraging feedback for improvement.
2. Collaboratively Develop Actionable Solutions
   • Attendees will contribute to and leave with a crowdsourced playbook of practical ideas to enhance connection, redefine success metrics, and improve member experience within their associations.
3. Foster Peer-to-Peer Learning and Networking
   • Participants will share insights, best practices, and challenges, while building connections to continue collaboration beyond the session.