Wednesday, June 24, 2026
10:30 a.m. to 11:45 a.m
Explore collaborative strategies for improving service delivery across teams. Participants will identify communication and handoff challenges and co-design solutions that create clarity, reduce rework, and strengthen the member experience.
Learner Outcomes:
1- Identify breakdowns in communication and handoffs across teams
2- Apply collaborative strategies to improve service delivery consistency
3- Co-design solutions that reduce rework and increase clarity
4- Strengthen cross-functional alignment to enhance member outcomes
