Human + Digital: Designing Member Support That Feels Personal
Tuesday, June 23, 2026
3:15 p.m. to 4:30 p.m
Participants examine where technology enhances experience and where it risks creating distance. Work in groups to identify high-touch vs high-tech decision points.
Learner Outcomes:
Understand how to effectively blend human connection and digital tools to create a personalized member experience.
Learning actionable strategies for designing seamless omnichannel support systems that meet member needs across multiple platforms.
Gain insights into strengthening collaboration between digital tools and sales teams to enhance member relationships and drive engagement.
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