10 a.m. to 5 p.m.
Registration Open
1:30 p.m. to 2:45 p.m.
General Session #1: Creating A Customer Centric Culture For The Ultimate Customer Experience!; Scott Deming, Author
2:45 p.m. to 3:15 p.m.
Refreshment Break
3:15 p.m. to 4:30 p.m.
Breakout Sessions #1
#1A: Technical Skills & Applications: Lending for Success; Ronnie Hucks, Sr. Learning Liaison, AgFirst Farm Credit Bank; Nathan Meiser, Ag Lending Manager, Horizon Farm Credit; Adam Wacker, Vice President Underwriting, FCS America
#1B: Sales & Relationship Management: One Team. One Voice. One Brand. A Step-By-Step Guide To Creating A Customer Centric Culture; Scott Deming, Author
#1C: Emerging Trends & Issues: TBD; Angie Coleman, Organizational Development Consultant, FCCS
4:30 p.m. to 5:30 p.m.
Reception
6:00 p.m.
Dinner With Strangers Enjoy the company of attendees, speakers and colleagues you might not otherwise meet in the relaxed setting of a local restaurant. Chose from a variety of local restaurants. Sign up is easy--FCCS makes the arrangements, you select from a list of restaurants and pay your tab at the establishment.
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