Session Description

From Data to Dialogue: Using Analytics to Drive Better Customer Conversations

Tuesday, September 22, 2026

3:30 p.m. to 4:30 p.m.

Data is only useful if it improves decisions and conversations. This session focuses on turning analytics into insight that strengthens customer discussions and supports proactive lending.

LEARNING OUTCOMES:

1. Ways to translate numbers into meaningful customer conversations
2. Ideas for using data to spot risk and opportunity earlier
3. Greater confidence using analytics as a relationship tool