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Session Description

Leading Through Volatility: Strengthening Relationships While Managing Credit Risk

Wednesday, September 23, 2026

10:00 a.m. to 11:00 a.m.

Market volatility tests both portfolios and partnerships. This session combines relationship-focused leadership with practical credit risk awareness, helping lenders recognize early stress signals and respond before challenges escalate. Participants will explore what financial strain looks like in today’s environment and how to address concerns with clarity, empathy, and confidence. The session also provides practical language for navigating difficult conversations while maintaining trust and credibility. Designed for lenders working through uncertain cycles, this session reinforces how proactive communication protects both the customer and the portfolio.

LEARNING OUTCOMES:

  1. Identify early warning signs of financial stress and determine appropriate proactive responses.
  2. Apply practical language and approaches for navigating difficult credit conversations with confidence and empathy.
  3. Strengthen customer trust while protecting portfolio quality during volatile market conditions.