Session Descriptions

The Ultimate Game Changer: How To Lead From The Heart With Empathy

Thursday, September 26, 2024

10 a.m. to 11 a.m.

Empathy is the leadership superpower that unites people to achieve your organizational mission and goals. Yet, so many leaders don’t know how to use empathy to communicate and effectively support their employees. Learning this coveted skill helps you retain your top performers and forges a long-term, rewarding partnership that leads to growth and results. Christopher shows you exactly what emotionally intelligent leadership is and how modern leaders use empathy to have authentic conversations. Christopher provides you with seven practical leadership tools you can use right away to create an empathic, sustainable and supportive culture that everyone wants to be a part of. When we lead from the heart, we have a positive impact on ourselves, the people we lead and our customers. Based on the research and examples from his books Emotional Intelligence for the Modern Leader and The Value of You, Christopher provides practical tools to help you adapt and lead in both a hybrid and virtual workplace.

Learner Outcomes:

1. Actionable steps you can take on team building, change and integrating empathetic leadership and emotional intelligence into your culture.
2. A clear understanding of the roadblocks and obstacles to building a great culture.
3. Inspirational examples of leadership that you can emulate where you are today.
4. Tools and exercises you can use to lead with empathy to inspire the people you lead.
5. 7 practical leadership tools to create a high-performing team and emotionally intelligent culture founded on belonging, committed relationships and psychological safety.

Additional outcomes:
• Learning how to deliver championship feedback, and how to receive it.
• A clear understanding of my “You Why Your Organization” framework; how to leverage each moment to communicate effectively, identify opportunities, build relationships and make smart decisions.
• How to foster accountability with empathy and candor that reinforces individual and team responsibility.