Director of Process Improvement
Horizon Farm Credit
Harnessing Technology for Smarter Decision-Making: Data-Driven Approaches to Credit Decision-Making
James leads process improvement at Horizon Farm Credit, where he helps teams tackle inefficiency and build systems that actually work in the real world. He teaches structured problem-solving to turn chaos into clarity. More importantly, he understands how decisions really get made, between meetings, amid shifting priorities, and with judgment that can’t be automated. His work is grounded in making life easier for the people doing the work. In this session, he’ll share a simple approach to decision-making that’s already helping teams across Farm Credit move faster, protect expertise, and focus on what really matters.
