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The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose

In this episode of The Forward Thinking podcast, host Stephanie Barton, VP of Marketing and Communications at FCCS welcomes Steve Curtin. Steve has 20 years of experience between hotel operations, sales and marketing, training and development, and customer service roles. He's the author of Delight Your Customers, and The Revelation Conversation. Steve explains what a revelation conversation is, how it can connect the employee’s daily work activities to the overall mission of the company, and why this leads to greater engagement and an overall stronger ability to delight customers.

“It is a conversation that is designed to reveal the total job role to connect the employee's daily work activities to the purpose of the job role, and in the process inspire greater employee engagement.” — Steve Curtin

“So start today. Start thinking about what is the job’s essence and have that conversation with your employees.” — Stephanie Barton

Insights Include:

  • What is a revelation conversation?
  • How can one start to have the revelation conversation?
  • How can we better provide service that delights our customers?
  • What are some action items we can take to begin the revelation conversation?

Read the full Show Notes.

 
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