Create Unforgettable Customer Experiences for a Competitive Advantage

In this episode of The Forward Thinking podcast, host Stephanie Barton, VP of Marketing and Communications at FCCS welcomes back author, speaker and customer experience consultant and expert David Avrin for a conversation about the shift in customer expectations. David has returned to the podcast to share key ways to create unforgettable customer experiences that can become your competitive advantage.

“Your relationship with your clients is your competitive advantage.” — David Avrin

Insights Include:

  • What the Customer Experience Isn't
  • A Snapshot of Today's Customers
  • How to Improve the Customer Experience
  • Developing Better Customer Relationships
  • Overcome Common Customer Experience Mistakes

Read the full Show Notes.

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