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Empathy Based Listening as Your Differentiator

Empathy-Based Listening (EBL) is the transformative skill that can elevate your leadership and transform your listening skills. On this episode of The Forward Thinking Podcast, FCCS SVP of Marketing and Communications Stephanie Barton is joined by Eric Maddox, speaker at the upcoming FCCS RISK 360 conference in Boston, author, motivational speaker and consultant who is known for the empathy-based listening method that is responsible for the capture of Saddam Hussein. Together they explore EBL, how to really listen to what really matters to clients and colleagues, and how to remove distractions from your conversations.

“EBL can open up an avenue to the highest level of trust regardless of the circumstances.” — Eric Maddox

Insights Include:

    • Tracking down Saddam Hussein with empathy-based listening
    • Effective techniques for building real trust
    • Transitioning to empathy based listening
    • Applying EBL to business professionals
    • Effective listening technique
    • Resolving conflict with EBL 
    • Lessons learned from EBL

Read the full show notes.

 
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